Seth Godin talks about the monopolies that don't have to provide customer service but pretend they do as they ram policy down are throat, ala TSA, phone company, power company, city government, cable company, etc. What I can't understand is how small service oriented businesses can employ people who act comatose and look like they crawled out from under a bridge. Go to your local McD's in any big city and order a coffee, then go to a Starbucks and do the same. Enough said?
Read Seth Here
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